Just wanted to direct some well channelled fury at www.hotmail.com.
Since earlier this year, my account has been sending all of my email contacts (including my church admin, and employer) spam mails about flatscreen TVs and medicines. You know the sort.
So, I visit the pleasantly titled, 'Microsoft Help Center.' Even the homepage frustrated me. Just a lot of buttons, links and pictures to click. It is all just generic questions answered by some kind of 'help bot.' Still, I pressed on.
Hotmail 'help center' told me to change my password. The emails still kept coming.
Hotmail 'help center' told me to change my secret answer and LiveID. The emails still kept coming.
Hotmail 'help center' told me to delete my account. And still the emails kept coming.
Not once have I been able to speak to a real human. There is no contact address, email or phone number. And I don't have hours to sit digging around the inner depths of Hotmail to find one. Worse still, while I've been slowly going insane trying to get in touch with somebody, I've found I'm not the only one. Time and again, their forums and discussion boards feature angry, upset, worried and just plain pissed off customers, desperately trying to prevent the spam emails being sent out in their name.
Wake up Hotmail. Your service is unexceptional, at best. At least have the decency to recognise that people's online identities are very important and that, for many, they are in your hands. You may be a hugely successful and profitable company, but the people you deal with should still be your priority. So sort it out or I will find a person to shout at, and it will not be pretty.
